Information provided by the User, including:

  1. Personal information provided by the User in accordance with the laws in order to identify the User when establishing the Account as well as during the User’s usage of the Service, including: Phone number, Full Name, age, gender, family relationship, ID/Passport, place of birth; email (if any); address.
  2. Any content which is publicly created by the User or actively provided to the Company during the usage of the Service, including but not limited to: Status; avatar; cover image; optional contact name; any survey content filled out by the User in the Platform.
  3. In case the User is the representative of the legal entity, organization, enterprise: Name of the legal entity, organization, enterprise; Enterprise number, tax number; Registered Head office address; Contact address; Legal representative and information of such legal representative as same as the individual User in item (i) above; Position; Administrative email address; Name of account administrator; Phone number of account administrator.

Information actively collected by the Company, including:

  1. Application information, Device and Network: any information related to the operating system, Device, such as version, default language, signals quality from the Device, cookie information, energy level and other equivalent data;
  2. Account operation: Time, frequency of the Account operating in the Flatform, advertising content, public interaction, transaction implemented through the Accounts, accident report, activities in the website and application linked to the Services of VNG.
  3. Phone contacts: Subject to the User’s consent to allow the Flatform to access the phone contacts in order to synchronize and contact;
  4. Location information: Subject to the User’s consent to allow the Flatform to access the GPS information.

VNG to collect the Account information with the purpose: to provide the Service in a stable and secure manner for the User. Any information collected and processed by the Company shall depend on the demands and means applied by the User during the usage of Service, as well as any manner in which the User manages his/her security supervision means (e.g. the User agrees that the Flatform is allowed to read the data saved in the User’s devices). The purposes of the data collection shall include:

  1. To provide the services: The Company uses the Account information initially provided by the User to create the Account, User identity, to return of result of contact search of other users saved in the Phone contact of said User, to suggest the acquaintance contact or to store and backup data when the User replace his/her devices; to provide other services in the Flatform;
  2. To suggest personalised content: the Company uses the Account information to adjust and provide personalised content, suitable to the demand and interests of the User, including but not limited to promotion, advertisement, suggestion of content.
  3. To research and development, operate the features, services: the Company uses the Account information to study the trend, statistics, risks assessment, demand of Services in order to operate, forecast and design the new features, services as well as to maintain, improve the available features, services. Moreover, such information shall help the Company to remedy the technical accidents, cheating detection (if any).
  4. To ensure the stability and security of the services: the Company uses the Account information to ensure the security, ascertain the User and other users to be protected from any risks of insecurity during the service usage as well as to protect the Flatform from any misuse for unauthorized purposes under this Agreement;
  5. To contact with the User: the Company communicates with the User by using Account information provided by the User, including the contact information of the User;
  6. To prevent any unlawful activities.

Data sharing:

  1. The Company shall share your account information with its subsidiaries, affilitates within VNG’s ecosystem for the purpose of quickly creating the account or logging in, in order for the User to have experiences of different services within VNG’s ecosystem in a convenient and effective manner
  2. The Company shall share the Account information and/or personal data of the User to the Third party when it is allowed by the User. Such third party is the party that the User desires to reach out and such third party may be allowed to access User’s data for promoting necessary steps to deploy the provision of goods/services or other benefits to the User.
  3. Zalo establishes the features facilitating the creation and login to account for any goods, services of the third party’s demand. Subject to the User’s consent prior to the login of third party’s service, the Company shall share some of your account information allowed by you for such third party to facilitate the register of account more convenient. In addition, you agree that if the Zalo account is locked, deleted, destroyed or suspended, the you cannot login any goods or services of such third party.

Updates, adjust and delete Account information:

  1. By logging in the Account, the User can access the feature by which the User can adjust, delete or withdraw his/her consent related to the provided Account information by operating the user interface of the Flatform or submiting the request to VNG office to request the change.
  2. In case the User does not agree for VNG to continuously collect and use the Account information of the User and wants to withdraw his/her consent under this Terms, the User can actively deactivate the access right of VNG in the Flatform, as well as submit the request to VNG office to request the deletion of the Account information being stored.
  3. In case the User requests to withdraw the “consent” and/or requests to withdraw a part of such consent, the Company apologizes that it shall not be eligible to provide the services to the User. Therefore, in such a case, the Company shall meet your demand by helping you to withdraw the consent to this Terms, your account shall be deactivated and the services provided to you shall be stopped.

Information security

  1. VNG shall use its best endevour to protect the User from any risks of information security. Technically, the Flatform shall continuously maintain the integration of powerful security feature to protect the Account information of the User which is stored and processed in a safe manner. The Company provides some tools that the User may select and use throughout the user interface to control the Account information, such as Privacy right feature which allows other users to read and comment the User’s content; end-to-end encryption feature which offer general protection to the messages, or security risks warning feature when accessing to links to website that VNG’s technical systems detects accordingly.
  2. However, the User agrees that the security level shall depend on the User’s Device which is being used, internet connected or internal connected and other elements belonged to third party’s responsibilities. The User acknowledges and accepts such security risks (if any) during the Service usage.

Contact and Violation Report

If the User believes that any Content publicly released through the Flatform violates the User’s right, or any rights of any third parties or any laws, please kindly serve a notice to the Company promptly. Such notice shall be deemed as valid if including the following information:

VNG shall handle each violation notice received by VNG.

All violation notice or support, please kind submit to the email address or direct lialising at VNG office as below: