AI for Everyone: Leaving No One Behind Following the success of AI products that have won over millions of Vietnamese users, Zalo developed the E-Citizen Assistant. This considers as a major step towards realizing the goal that every Vietnamese person has an AI assistant accompanying them in life. The E-Citizen Assistant offers a key advantage: a deep understanding of the Vietnamese language and fast, natural responses. This allows people to ask questions directly 24/7, without worrying about language barriers or complicated procedures. Unlike AI applications that require specialized knowledge or complex installation processes, the Assistant is integrated directly into Zalo. People of all ages, from urban areas to rural regions, can easily use it without digital skill barriers. This is a key factor in ensuring that AI does not just serve a small group but truly becomes a useful tool for everyone.

Reliable and Easy-to-Access Legal Information One of the standout features of the E-Citizen Assistant is its ability to provide accurate and up-to-date legal and administrative information. Its data is built from trusted sources, helping users quickly find answers to practical topics such as:

• Land, inheritance, marriage, birth registration
• Driver’s licenses, identification documents
• Business operations, household business registration, and other administrative procedures

With just a few simple steps in the “Khám phá” tab on Zalo, people can quickly access and ask questions, instead of having to spend time searching through various other channels.

A Technology Solution Designed for Everyday Life The E-citizen Assistant is more than just a Q&A chatbot but a technology solution tailored specifically for the realities of life in Vietnam. It helps citizens save time, access transparent information, and supports Vietnam’s national digital transformation in an inclusive and sustainable way. With this direction, Zalo continues to affirm its role: bringing advanced technology closer to the Vietnamese people so that everyone can benefit from the advantages of AI.